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Citizen Development: Automating Task Movement in Microsoft Planner Using Power Automate
PMConnection Articles How to Automatically Move a Task in Microsoft Planner from "Bucket 1" to "Bucket 2" After 45 Days Using Power Automate

Microsoft Planner and Power Automate are integral components within the Microsoft 365 ecosystem, enabling both structured project management and powerful workflow automation. One frequent use case among project teams is the automatic progression of tasks between buckets (work stages) after a specific period—such as moving a task from "Bucket 1" to "Bucket 2" after it has resided for 45 days. Without automation, this time-based movement is manual, error-prone, and often neglected, especially in large-scale, long-running projects or recurring operational workflows.

This how-to article provides a comprehensive, step-by-step guide to achieve this automatic movement using Power Automate. It assumes you have basic familiarity with both Microsoft Planner and Power Automate. The tutorial covers essential configurations, required expressions, the critical actions involved, and highlights key limitations and considerations to ensure the automation is resilient, accurate, and maintainable.

Where applicable, the article references relevant official documentation, expert analyses, and active community forums to reinforce actionable steps and strategic recommendations. Screenshots and visual references are suggested for clarity but, where unavailable, instructions are described in precise detail for implementation. By the end of this article, you will have the necessary knowledge to confidently automate bucket movement in Planner, understand its operational boundaries, and adjust parameters to suit comparable use cases.

Section Overview

To fully address this how-to scenario, the following areas will be explored in depth:

  • Scheduling and Recurrence Triggers in Power Automate
  • Task Age Calculation With Expressions
  • Listing and Filtering Tasks in Planner
  • Retrieving Bucket IDs Programmatically
  • Updating Task Bucket Assignment
  • Time Zone and Daylight Saving Time Handling
  • Limitations of Power Automate and Planner Integration
  • Error Handling, Concurrency, and Permissions
  • Advanced Options with the Microsoft Graph API
  • Summary Table of Workflow Steps
Understanding the Automation Goal

The Task: Automatically move any task in "Bucket 1" to "Bucket 2" after it has spent 45 days in "Bucket 1".

This scenario is most useful for standardizing the lifecycle of tasks (e.g., progressing stagnating or overdue tasks) and freeing teams from routine administrative burden. Implementing this in Power Automate requires:

  1. Scheduling the Flow: Ensuring the flow runs regularly (e.g., daily or weekly) to check for eligible tasks.
  2. Identifying Relevant Tasks: Listing all tasks currently in "Bucket 1" and calculating whether their age exceeds 45 days.
  3. Updating Task Bucket: Moving tasks to "Bucket 2" without losing essential details—such as checklists, notes, or attachments, and preserving business context.
  4. Addressing Edge Cases: Handling permission requirements, API limits, and potential failures for flawless operation.
Key Steps and Their Purpose Step Number Workflow Action Purpose
1 Set up Flow with Recurrence Ensure regular (e.g., daily) execution of the flow
2 Get Planner Plan and Buckets Locate and identify "Bucket 1" and "Bucket 2" by their IDs
3 List All Tasks in the Plan Retrieve all tasks for later filtering
4 Filter Tasks by Bucket and Age Isolate tasks in "Bucket 1" older than 45 days
5 Move Tasks (Update Bucket) Use Power Automate to move selected tasks to "Bucket 2"
6 Optional: Log/Notify Results Maintain audit logs or notify users of automated moves
7 Error Handling/Monitoring Ensure resilience against failures, API issues, or permission errors

The subsequent paragraphs will provide in-depth explanations, Power Automate specifics, relevant expressions, and critical considerations for each step.

Step 1: Setting Up a Scheduled Flow (Recurrence Trigger)

The core premise for scheduling in Power Automate is the Recurrence trigger. This built-in trigger allows the flow to execute at intervals of your choosing—typically once per day for task transitions.

When creating your flow, select Scheduled Cloud Flow in Power Automate. Here you can specify:

  • Frequency: Daily is generally appropriate for most task hygiene workflows.
  • Interval: Set to 1 (i.e., every day).
  • Start Time and Time Zone: For precision, specify the exact time, and always check the time zone setting to align with your operational hours.

Advanced Options:
You can further configure the recurrence trigger to run at a precise minute past the hour (e.g., 08:05 AM rather than "some time in the 8 AM hour") by using the “At these minutes” field in Advanced settings. This prevents unpredictable start times due to Power Automate's load balancing behavior, and can be important for business process timing.

Visual Reference:
Power Automate web interface:

  • Go to Create > Scheduled cloud flow
  • Enter a flow name, select a start date/time, and recurrence (e.g., Frequency: Day, Interval: 1).

Recommendations:

  • Avoid too frequent schedules (e.g., every few minutes) unless business-justified, as this can consume API quotas and may be throttled in lower-tier licenses.
  • Document the rationale for your chosen schedule frequency within the flow description.
Step 2: Getting Planner Plan and Bucket IDs

Every Planner plan and bucket is identified uniquely by a GUID, not just their user-friendly names. Within Power Automate, Planner connector actions require Group ID (usually Microsoft's Teams group or Office 365 Group), Plan ID, and Bucket ID.

How to Retrieve Bucket IDs:

  • Use the List Buckets action in the Planner connector.
  • Provide the Group ID and Plan ID.
  • Power Automate returns a JSON array with all buckets—each containing name, id, and other attributes.
  • Use a Filter Array or Condition action to get the ID for "Bucket 1" and "Bucket 2" by matching the bucket's name property.

Example:
In an "Apply to each" loop over the buckets:

Condition: item()?['name'] == 'Bucket 1' Capture: item()?['id'] (Store as Bucket1Id variable) Repeat for 'Bucket 2'

Why This Matters:
Hardcoding bucket IDs is brittle; buckets can be renamed or deleted over time. By dynamically locating bucket IDs each run, your automation is robust to changes.

Reference:
[Power Automate: Planner - List Buckets Action - Manuel T. Gomes (2021)]
[Planer : Move completed tasks between buckets with original checklist (2024/2025)]

Step 3: Listing All Tasks in the Plan

The List Tasks action retrieves all tasks within a given plan. In current versions, this returns all tasks across all buckets for the specified plan; tasks can then be filtered to only those in "Bucket 1".

  • Action: List Tasks
  • Parameters: Group ID, Plan ID
  • Output: Array of tasks with properties such as id, title, bucketId, createdDateTime, dueDateTime, etc.

Important Note:
You cannot use Planner’s List Tasks action to directly filter by bucket; you must manually filter after the initial retrieval.

Optimizing Performance:
While the List Tasks action returns up to 100 records at once, large plans may require reconfiguration (parallelization, pagination) to avoid missing tasks or performance lags.

Step 4: Filtering Tasks by Bucket and Age (Calculating Task "Stale" Status) 

4.1. Bucket Filtering

Within your flow (inside an "Apply to each" loop or via a Filter Array action):

  • Compare each task's bucketId to the value you've retrieved for "Bucket 1".
  • Pass only tasks in "Bucket 1" to subsequent steps.
4.2. Age Filtering (Tasks Older Than 45 Days)

Power Automate provides flexible datetime expressions for filtering:

  • The task's age is calculated from the createdDateTime property.
  • To check if a task is older than 45 days, compare its createdDateTime to "today minus 45 days".

Expression Example:
In the Filter Array or Condition action:

@lessOrEquals(items('Apply_to_each')?['createdDateTime'], addDays(utcNow(), -45))
  • utcNow() returns the current UTC date/time.
  • addDays(utcNow(), -45) returns the date 45 days ago.
  • lessOrEquals(date1, date2) evaluates true if date1 is earlier than or equal to date2.

Key Tips:

  • Ensure the comparison values are in the same format (ISO 8601 date strings; Planner returns dates as “2024-05-19T08:15:00Z”).
  • Always check for null values; tasks may lack createdDateTime in rare import/migration scenarios.
  • If you want age based on a custom field (e.g., "Date moved into Bucket 1"), you need to set and maintain this elsewhere, as Planner does not natively track "time since in this bucket".

Reference(s):

Step 5: Updating the Planner Task (Moving to Bucket 2)

With a filtered list of eligible tasks, the movement to "Bucket 2" is done via the Update a task (V2) action in Power Automate:

  • Action: Update a task (V2) (Planner connector)
  • Task Id: Dynamic content from the filtered task
  • Bucket Id: ID value corresponding to "Bucket 2"

Key Points:

  • The Update Task action changes the bucket in-place. The task retains its notes, checklist, attachments, progress, etc.—since you are not deleting-and-recreating the task.
  • If you want to update any additional fields (priority, dates, assignments), you may do so in this step.
  • Optionally use the Update task details action in combination if you need to edit checklists or descriptions specifically.

Example Power Automate block inside Apply to each loop:

  1. Condition: If task is in Bucket 1 and older than 45 days
  2. Action: Update a task (V2) (set new Bucket Id to Bucket 2)

Reference: [Power Automate: Planner - Update a task Action - Manuel T. Gomes (2021)]

Step 6: Optional — Logging, Notification, or Audit

For best practices and future troubleshooting, it is highly recommended to include a logging or notification action at the end of each successful move. Options include:

  • Send an email to an admin or team (e.g., "Task X has been moved to Bucket 2 by automation").
  • Write to a SharePoint list, Dataverse table, or a file to create an audit trail for compliance or review.
  • Post a message to Teams channel using the Teams connector for visibility.

Notifying key stakeholders about automated movements provides users with transparency and helps build trust in automated workflows.

Step 7: Error Handling, Monitoring, and Flow Resilience 7.1. Flow Duration and Retention

Power Automate cloud flows have a [maximum run duration of 30 days]. Since this flow is scheduled daily and performs finite actions, it is highly unlikely to approach this limit. However, if you implement waiting or delay actions, be mindful that waiting actions exceeding 30 days will timeout and the flow run will fail.

7.2. Error Handling

Add Scope containers within your flow to group actions and set explicit error-handling logic. For example, when an action fails (e.g., updating a task due to permission denial), handle it by logging the error and sending a notification.

  • Use Configure Run After settings to define actions on failure or timeout pathways.
  • Combine with alerting through email or Teams, so issues surface promptly.
7.3. Permissions
  • You must have edit rights, typically member or owner permissions, to move tasks within a Planner plan.
  • If using a service account ("system" user), ensure the account remains licensed, active, and has not exceeded flow ownership limits.
7.4. Concurrency Control
  • By default, Power Automate can process actions in parallel. However, when updating tasks—especially if modifying the same task from multiple flows—consider enabling Concurrency Control and setting the "Degree of Parallelism" to 1 to avoid race conditions and data inconsistency.

Reference:
[Optimize Power Automate triggers – Power Automate | Microsoft Learn]

Special Considerations and Limitations Planner and Power Automate API Limitations
  1. No Server-Side $filter Support: The Planner REST API and Power Automate’s Planner connector do not support OData ($filter) queries for fields like createdDateTime or percentComplete. All filtering must occur after retrieving all tasks for a plan.
  2. Batch Update Limits: Each flow action and API call counts toward your organization's service limits. Monitor and optimize for both action count per run and API quotas.
  3. Data Retention: Planner’s List Tasks and Power Automate’s run retention default to 30 days, so logging outside the platform may be needed for long-term auditing.
  4. Attachment and Checklist Consistency: While the Update Task action preserves existing details, modifications to checklists or references (attachments, links) must be performed through the Update Task Details action, if needed.
  5. Plan, Bucket, and Task Scope: Moving a task between buckets of the same plan is natively supported. Moving to a different plan or group has more limitations and may drop certain metadata, such as labels or assignments, depending on membership overlap.
  6. New Premium Plans: As of the latest update, moving/copying tasks to/from “Premium” plans in Planner may not be supported by all API endpoints or automation tools.
Flow Design and Execution
  • Do Not Use Delay Actions for 45-Day Waits: Power Automate's Delay actions are designed for short-term waiting (minutes, hours, rarely days), and flows longer than 30-day states risk timeout and resource waste. Instead, rely on scheduled recurrence to check age daily.
  • Date Calculation Basis: This approach calculates age since "createdDateTime". If a task is moved back to "Bucket 1", the 45-day timer resets. If you need age-in-bucket logic, you must custom-track entry timestamps (e.g., update a custom field when entering the bucket). This is not built-in.
  • Time Zone Handling: All datetime values in Planner are UTC by default. Use Power Automate’s Convert Time Zone action or the convertTimeZone() expression to display times in business-appropriate local timezones and properly interpret "midnight rollovers" around DST transitions.
Advanced: Using Microsoft Graph API for Planner

For advanced users, the Microsoft Graph API offers further customization, error details, and metadata access over what the Planner connector exposes.

  • Graph permits direct calls for task, plan, and bucket operations: e.g., GET, PATCH, POST on /planner/tasks, /planner/plans, /planner/buckets.
  • Permissions for Graph API use are strict and require both sufficient application registration and user/group membership.
  • As of 2025, OData filters such as $filter=createdDateTime le 2024-01-01 on /planner/tasks are not supported; client-side filtering is still mandatory.
  • API behavior may vary depending on plan type (Basic vs. Premium), licensing, and organizational AAD security settings.
Retaining Task Details During Moves

When moving tasks between buckets in the same plan via Power Automate:

  • All core task details (Title, Description, Due Dates, Checklist, Attachments, Category labels—if within plan) are retained.
  • If you move the task between plans, some items (like labels, attachments, assignments) may be dropped if the destination plan/group does not have the same users or categories, or users lack permissions.

If your workflow depends on checklists, attachments, or custom fields, always test on a sample data set to confirm what is preserved and what (if anything) is lost across movements or plan changes.

Example Power Automate Flow: Visual Schematic
  1. Trigger: Recurrence: every day at 8:00 am UTC

  2. Action: Get Group, Plan, and Bucket IDs

    • [List Groups → Filter group by displayName]
    • [List Plans for group → Filter plan by title]
    • [List Buckets → Filter buckets for "Bucket 1" and "Bucket 2", store IDs]
  3. Action: List Tasks in the Plan

    • [List Tasks in plan]
  4. Filter Array:

    • Input: value from List Tasks
    • Condition: task.bucketId == Bucket1Id and task.createdDateTime <= addDays(utcNow(), -45)
  5. Apply to Each:

    • Input: Filtered array
      • [Action] Update a task (V2):
        • Task Id: current item id
        • Bucket Id: Bucket2Id
  6. (Optional): Log moved tasks (e.g., compose array, append to SharePoint, send email).

Common Troubleshooting and Edge Cases
  • Tasks Without CreatedDateTime: Edge cases where imported or legacy tasks lack this field will need to be filtered out or skipped explicitly in the flow logic.
  • Permission Errors: Always confirm that the flow’s connector account is a member (not just owner) of the group, as certain actions require membership-level permissions, not just admin roles.
  • API Throttling: If you process many tasks at once, respect service limits (API calls per user per minute/hour/day). Monitor flow failures and adjust concurrency as needed.
  • Flow Turned Off Due to Errors: Flows that error repeatedly for 14+ days may be auto-disabled; ensure error paths do not result in silent looping failures.
Table: Key Power Automate Actions and Expressions for This Workflow Action/Expression Purpose Example/Key Syntax
Recurrence Trigger Run flow on set schedule (daily, etc.) Frequency: Day, Interval: 1
List Groups Retrieve all Microsoft 365 groups Filter on Name to find Group ID
List Plans for Group Get Planner plans for Group Filter on Title to find Plan ID
List Buckets in Plan Enumerate buckets, find IDs for "Bucket 1" and "Bucket 2" Filter: item()?['name'] == 'Bucket 1'
List Tasks in Plan Retrieve all tasks in plan for filtering Output: array of all tasks
Filter Array Select only relevant tasks @and(equals(item()?['bucketId'], Bucket1Id), lessOrEquals(item()?['createdDateTime'], addDays(utcNow(), -45)))
Update a Task (V2) Move task by setting new Bucket Id Task Id: current task, Bucket Id: Bucket2Id
addDays(), utcNow() Date calculation for aging tasks addDays(utcNow(), -45)
Convert Time Zone If needed, localize times for business context convertTimeZone(utcNow(),'UTC','Eastern Standard Time','yyyy-MM-dd')
Error Handling (Scope) Group try/catch actions and alert of failures 'Scope' action, Run After set to 'has failed'
Log/Notify Optional auditing or operational transparency Send Email, Teams Message, SharePoint row

Each step above is integral to a resilient, accurate, and maintainable workflow. Take care to configure IDs dynamically, validate all expressions, and provide clear commenting within your flow for future maintainers.

Final Recommendations and Best Practices
  1. Always dynamically retrieve bucket and plan IDs to prevent flow breakage after administrative changes.
  2. Document each action in Power Automate (preferably in the "Notes" field) for future reference.
  3. Test on non-production data to confirm all details (checklists, assignments, dates) remain accurate after movement.
  4. Monitor the flow health regularly via Power Automate analytics to catch permission or throttling errors early.
  5. Export and back-up your flows regularly, especially for critical automation, using solutions or packages within Power Automate.
  6. Educate your team about automated behaviors to avoid “surprise” task movements and to increase adoption confidence.
Conclusion

Automating the movement of tasks between buckets in Microsoft Planner based on elapsed time (e.g., after 45 days) is both achievable and reliable using Power Automate’s scheduled flows, careful filtering, and in-place Update Task actions. This solution not only streamlines project management but also frees up teams to focus on value-driving work rather than routine administration.

By adhering to the best practices and considerations outlined—especially around date-handling, permissions, and service limitations—as well as proactively monitoring flow runs, you can ensure this automation is both robust and flexible for evolving business needs.

For more advanced requirements—such as moving tasks between plans, capturing additional audit metadata, or integrating with external systems—the Microsoft Graph API offers extended capabilities but introduces additional security, coding, and administration requirements.

Embrace automation in Microsoft Planner not as a nicety, but as a necessity for scale and consistency in modern project management. With the correct design, configuration, and oversight, Power Automate becomes your digital operations teammate—never tired, never late, always precise.

Further Reading and Tutorials:

  • [Move Planner Tasks Between Buckets in Power Automate (YouTube Video)]
  • [Create a Task in Microsoft Planner Using Power Automate (SPGuides)]
  • [Planner - Connectors Documentation (Microsoft Learn)]
  • [Delay, Recurrence, and Time Handling in Power Automate (EnjoySharePoint, Power Platform Community)]
  • [Microsoft Planner and Power Automate Community Solutions (Forums)]

For ongoing updates, frequent enhancements, and troubleshooting, always consult Microsoft's official documentation and actively engage with the Power Automate and Planner user communities.



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Citizen Development: All About Citizen Development
PMConnection Articles

This is a series of articles related to the Citizen Development framework and the various Citizen Developer roles.

Think of the Citizen Development project management approach similar to Scrum.  However, instead of developing new software, the team will focus on delivering value with off-the-shelf products.  These products fall into what is commonly known as No-Code / Low-Code applications.



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Citizen Development: No-Code / Low-Code
PMConnection Articles


This article is part of a series on "All About Citizen Development". 
See previous article:  Citizen Development Tools


What is No-Code / Low-Code?

​A visual software development environment that allows Citizen Developers to drag and drop application components, connect them together and create a mobile or web app.

What are the Most Popular Low-Code Applications?

Other Source:
  • Appian
  • Boomi
  • Creatio
  • Mendix
  • OutSystems
  • Quickbase
  • WaveMaker
  • Microsoft
  • Oracle
  • SalesForce


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Citizen Development: Citizen Development Tools
PMConnection Articles




Citizen Development Tools:

"Do" - Citizen Developer Practitioner Templates
The following is the list of templates that will help you plan and manage a Citizen Development project.
  1. Project Concept
  2. Suitability Scorecard
  3. Risk Assessment
  4. Technical Assessment
  5. SDLC Path
  6. Vision Board
  7. RACI Matrix
  8. Change Request Log
  9. Environmental Check
  10. Entity Definition
  11. Process Architecture Model
  12. Flowchart Diagram
  13. Stakeholder Register
  14. Communications Plan
  15. NFR Assessment
  16. Requirements Tracker
Get the 'Citizen Developer Practitioner Toolbox' HERE

"Manage and Lead" - Citizen Developer Business Architect
  1. Citizen Development Maturity Assessment
  2. CDBA Task Checklist
  3. Commitment Tracker
  4. RACI Template
  5. Roles and Responsibilities in the Maturity Model Stages
  6. Stakeholder Matrix

See next article: No-Code / Low-Code


Note:

Posted by webadmin on Saturday, January 01 @ 13:55:45 EST (1418 reads)
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Citizen Development: Where can I Find Training on Citizen Developer?
PMConnection Articles





  1. PMI Citizen Developer Foundation - Begin your journey in unlocking the full power of Citizen Development.  Citizen development is about quickly turning ideas into apps using low-code or no-code tools. Gartner predicts that the number of active citizen developers, or individuals who can build applications without coding knowledge, will be at least four times the number of professional developers by 2023.
  2. PMI Citizen Developer Practitioner - Take your Citizen Developer skills to the next level.  The Practitioner course is for the “doers.” It provides the tools and methodologies needed to efficiently create effective and scalable applications using low-code and no-code platforms, solving the problems that organizations face.
  3. PMI Citizen Developer Business Architect - Lead your organization's strategic planning for Citizen Development adoption.  The Citizen Developer Business Architect (CDBA) course provides you with the tools and methodologies needed to manage citizen developer teams, the governance processes, oversee the collaboration between stakeholders in IT and the business, and embed the organizational structures that underpin citizen development, guiding the organization through to citizen development maturity.
  4. Citizen Developer Coach - Real-time, via the web, advice and guidance

See next articleCitizen Development Tools


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Citizen Development: Where can I Find Training on Citizen Development?
PMConnection Articles






2. Citizen Development Coach - Real-time, via the web, advice and guidance




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Posted by webadmin on Saturday, January 01 @ 11:53:26 EST (1361 reads)
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Citizen Development: Citizen Development Maturity Model
PMConnection Articles


Citizen Development Maturity Model

The Citizen Development Maturity Model describes the ways of working, organizational processes, and structures that characterize five distinct phases of maturity.

Maturity Assessment
To see which maturity level your organization currently sits with respect to Citizen Development, complete this "Citizen Development Maturity Assessment" (13 multiple choice questions).


See next article: Where can I find training on Citizen Development?


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Citizen Development: What is a Citizen Developer?
PMConnection Articles


This article is part of a series on "All About Citizen Development". 

What is a Citizen Developer?

  1. Business professionals who create customized apps using low-code/no-code (LCNC) tools to solve business challenges. Citizen Development - The Handbook for Creators and Changemakers
  2. An employee who creates application capabilities for consumption by themselves or others, using tools that are not actively forbidden by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a business unit or function other than IT. Gartner
  3. Are simply non-IT employees who see opportunities for using technology to make their work easier and more efficient.  Centric
  4. A person without formal training in software development who develops software using low-code or no-code platforms.  Maruti Techlabs



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Citizen Development: What are the Benefits of a Citizen Developer?
PMConnection Articles


This article is part of a series on "All About Citizen Development". 
See previous article:  What is a Citizen Developer?

What are the Benefits of a Citizen Developer?
  1. PMI Citizen Development - The Handbook for Creators and Changemakers
               A. For Organizations
                    i. Accelerates new product and service creation
                    ii. Drives more efficient processes and automated workflows
                    iii. Stimulates widespread innovation across the organization
                    iv. Helps cut costs and build resilience in volatile times
                    v. Expedites digital transformations and accelerates project-based working
               B. For IT
                    i. Frees up capacity in IT
                    ii. Mitigates shadow IT risk and improves code quality
                    ​iii. Elevates the role of IT risk as a safeguard for the organization
                    iv. Enhances reusability and reduces maintenance effort
                    v. Increases transparency Of application inventory
               C. For Individuals
                    i. Fosters a culture Of employment through autonomy and ownership
                    ii. Allows developers to make changes to applications in real time
                    iii. Speeds up and simplifies turning ideas into apps
                    iv. Provides recognition and enhanced career prospects
                    v. Democratizes development for nonprofessional coders
        2. Nintex
               A. Reducing the burden on your IT department
               B. Enabling business agility
               C. Engaging your workforce
               D. Empowering your employees

        ​3. Planet Crust
               A. Save crucial time
               B. IT sector inability
               C. Advancement in technology
               D. Have high security for your business
        4. Maruti Techlabs
               A. Meeting The Demand For Apps
               B. Apps That End Users Need
               C. Engaging the Workforce
               D. Increased Productivity
               ​E. Competitive Advantage



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Citizen Development: What are the Benefits of Citizen Development?
PMConnection Articles


This article is part of a series on "All About Citizen Development".
See previous article: What is Citizen Development?


What are the Benefits of Citizen Development?
  1. Forbes
    1. Design, Build and Implement Solutions Faster
    2. Build Better Business Applications
    3. Create A Culture Of Innovation And Boost Business Productivity
  2. Mendix
    1. Meet the growing need for apps
    2. Address shortage of skilled developers
    3. Govern shadow IT
    4. Boost IT and business productivity
    5. Break down silos
  3. Service Now
    1. Innovation and efficiency
    2. Speed
    3. Improvement
    4. Increase organization IP
    5. May reduce the risk of shadow IT
    6. Cost effective
    7. Scale
  4. AI Multiple
    1. Addresses shortage of developers in a cost-effective way
    2. Speed of development
    3. Aligns business leaders and IT
    4. Facilitates digital transformation
  5. PMI
    1. Rapid prototyping and faster development time
    2. Helping to reduce the IT backlog
    3. Improved sustainability and integration with legacy systems
    4. Improved partnering with the business
    5. Flexibility of solutions
    6. End of "Shadow IT"
    7. Ability to do more with less budget
    8. Upskilling and quick mastery frees up valuable time



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