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Citizen Development: All About Citizen Development
PMConnection Articles

This is a series of articles related to the Citizen Development framework and the various Citizen Developer roles.

Think of the Citizen Development project management approach similar to Scrum.  However, instead of developing new software, the team will focus on delivering value with off-the-shelf products.  These products fall into what is commonly known as No-Code / Low-Code applications.



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Citizen Development: No-Code / Low-Code
PMConnection Articles


This article is part of a series on "All About Citizen Development". 
See previous article:  Citizen Development Tools


What is No-Code / Low-Code?

​A visual software development environment that allows Citizen Developers to drag and drop application components, connect them together and create a mobile or web app.

What are the Most Popular Low-Code Applications?

Other Source:
  • Appian
  • Boomi
  • Creatio
  • Mendix
  • OutSystems
  • Quickbase
  • WaveMaker
  • Microsoft
  • Oracle
  • SalesForce
See first article: What is Citizen Development?


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Citizen Development: Citizen Development Tools
PMConnection Articles




Citizen Development Tools:

"Do" - Citizen Developer Practitioner Templates
The following is the list of templates that will help you plan and manage a Citizen Development project.  Acquire the "Citizen Developer Practitioner Toolbox" HERE.
  1. Project Concept
  2. Suitability Scorecard
  3. Risk Assessment
  4. Technical Assessment
  5. SDLC Path
  6. Vision Board
  7. RACI Matrix
  8. Change Request Log
  9. Environmental Check
  10. Entity Definition
  11. Process Architecture Model
  12. Flowchart Diagram
  13. Stakeholder Register
  14. Communications Plan
  15. NFR Assessment
  16. Requirements Tracker

"Manage and Lead" - Citizen Developer Business Architect
  1. Citizen Development Maturity Assessment
  2. CDBA Task Checklist
  3. Commitment Tracker
  4. RACI Template
  5. Roles and Responsibilities in the Maturity Model Stages
  6. Stakeholder Matrix

See next article: No-Code / Low-Code


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Citizen Development: Where can I Find Training on Citizen Developer?
PMConnection Articles





  1. PMI Citizen Developer Foundation - Begin your journey in unlocking the full power of Citizen Development.  Citizen development is about quickly turning ideas into apps using low-code or no-code tools. Gartner predicts that the number of active citizen developers, or individuals who can build applications without coding knowledge, will be at least four times the number of professional developers by 2023.
  2. PMI Citizen Developer Practitioner - Take your Citizen Developer skills to the next level.  The Practitioner course is for the “doers.” It provides the tools and methodologies needed to efficiently create effective and scalable applications using low-code and no-code platforms, solving the problems that organizations face.
  3. PMI Citizen Developer Business Architect - Lead your organization's strategic planning for Citizen Development adoption.  The Citizen Developer Business Architect (CDBA) course provides you with the tools and methodologies needed to manage citizen developer teams, the governance processes, oversee the collaboration between stakeholders in IT and the business, and embed the organizational structures that underpin citizen development, guiding the organization through to citizen development maturity.
  4. Citizen Developer Coach - Real-time, via the web, advice and guidance

See next articleCitizen Development Tools


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Citizen Development: Where can I Find Training on Citizen Development?
PMConnection Articles






2. Citizen Development Coach - Real-time, via the web, advice and guidance




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Citizen Development: Citizen Development Maturity Model
PMConnection Articles


Citizen Development Maturity Model

The Citizen Development Maturity Model describes the ways of working, organizational processes, and structures that characterize five distinct phases of maturity.

Maturity Assessment
To see which maturity level your organization currently sits with respect to Citizen Development, complete this "Citizen Development Maturity Assessment" (13 multiple choice questions).


See next article: Where can I find training on Citizen Development?


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Citizen Development: What is a Citizen Developer?
PMConnection Articles


This article is part of a series on "All About Citizen Development". 

What is a Citizen Developer?

  1. Business professionals who create customized apps using low-code/no-code (LCNC) tools to solve business challenges. Citizen Development - The Handbook for Creators and Changemakers
  2. An employee who creates application capabilities for consumption by themselves or others, using tools that are not actively forbidden by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a business unit or function other than IT. Gartner
  3. Are simply non-IT employees who see opportunities for using technology to make their work easier and more efficient.  Centric
  4. A person without formal training in software development who develops software using low-code or no-code platforms.  Maruti Techlabs



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Citizen Development: What are the Benefits of a Citizen Developer?
PMConnection Articles


This article is part of a series on "All About Citizen Development". 
See previous article:  What is a Citizen Developer?

What are the Benefits of a Citizen Developer?
  1. PMI Citizen Development - The Handbook for Creators and Changemakers
               A. For Organizations
                    i. Accelerates new product and service creation
                    ii. Drives more efficient processes and automated workflows
                    iii. Stimulates widespread innovation across the organization
                    iv. Helps cut costs and build resilience in volatile times
                    v. Expedites digital transformations and accelerates project-based working
               B. For IT
                    i. Frees up capacity in IT
                    ii. Mitigates shadow IT risk and improves code quality
                    ​iii. Elevates the role of IT risk as a safeguard for the organization
                    iv. Enhances reusability and reduces maintenance effort
                    v. Increases transparency Of application inventory
               C. For Individuals
                    i. Fosters a culture Of employment through autonomy and ownership
                    ii. Allows developers to make changes to applications in real time
                    iii. Speeds up and simplifies turning ideas into apps
                    iv. Provides recognition and enhanced career prospects
                    v. Democratizes development for nonprofessional coders
        2. Nintex
               A. Reducing the burden on your IT department
               B. Enabling business agility
               C. Engaging your workforce
               D. Empowering your employees

        ​3. Planet Crust
               A. Save crucial time
               B. IT sector inability
               C. Advancement in technology
               D. Have high security for your business
        4. Maruti Techlabs
               A. Meeting The Demand For Apps
               B. Apps That End Users Need
               C. Engaging the Workforce
               D. Increased Productivity
               ​E. Competitive Advantage



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Citizen Development: What are the Benefits of Citizen Development?
PMConnection Articles


This article is part of a series on "All About Citizen Development".
See previous article: What is Citizen Development?


What are the Benefits of Citizen Development?
  1. Forbes
    1. Design, Build and Implement Solutions Faster
    2. Build Better Business Applications
    3. Create A Culture Of Innovation And Boost Business Productivity
  2. Mendix
    1. Meet the growing need for apps
    2. Address shortage of skilled developers
    3. Govern shadow IT
    4. Boost IT and business productivity
    5. Break down silos
  3. Service Now
    1. Innovation and efficiency
    2. Speed
    3. Improvement
    4. Increase organization IP
    5. May reduce the risk of shadow IT
    6. Cost effective
    7. Scale
  4. AI Multiple
    1. Addresses shortage of developers in a cost-effective way
    2. Speed of development
    3. Aligns business leaders and IT
    4. Facilitates digital transformation
  5. PMI
    1. Rapid prototyping and faster development time
    2. Helping to reduce the IT backlog
    3. Improved sustainability and integration with legacy systems
    4. Improved partnering with the business
    5. Flexibility of solutions
    6. End of "Shadow IT"
    7. Ability to do more with less budget
    8. Upskilling and quick mastery frees up valuable time



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Citizen Development: What is Citizen Development?
PMConnection Articles


This article is part of a series on "All About Citizen Development".

What is Citizen Development?
  1. Citizen development is a process through which business professionals, who are not officially trained in IT disciplines, create and deploy applications and technology solutions to solve business challenges.  Citizen Development - The Handbook for Creators and Changemakers
  2. Citizen development is a business process that encourages non-IT-trained employees to become software developers, using IT-sanctioned low-code/no-code (LCNC) platforms to create business applications. TechTarget
  3. Citizen development is the process of non-technical users building and developing custom software applications for either their own consumption or for their team with minimal coding or no coding at all. Learn Hub


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